Shipping policy
We pack and ship every order as if it were for our own kitchen.
Order Processing
- Once an order is placed, address or order modifications may not be possible.
- Orders are processed within 2–4 business days. Once shipped, tracking details are shared via email or SMS. Free shipping applies only when explicitly mentioned in promotions.
Delivery Policy
- Most orders are shipped within 2 business days, and delivered within 4-7 days, depending on the delivery location.
- All delivery timelines mentioned on the website are estimated and may vary due to factors such as logistics, weather conditions, courier availability, or unforeseen circumstances.
- The delivery date shown at the time of checkout is the most accurate estimate for your order and should be considered final for that purchase.
- Deliveries to remote, rural, or special regions (including but not limited to North East India, Jammu & Kashmir, island territories, or courier-restricted areas) may require additional time beyond standard delivery estimates.
- If a delivery attempt is unsuccessful due to incorrect address details, unavailability of the recipient, or refusal to accept the order, re-delivery or return shipping costs may be applicable.
- Any applicable shipping fees, COD charges, or promotional offers such as free shipping will be clearly communicated at checkout.
Force Majeure
- While we always do our best to deliver on time, certain situations beyond our control—such as natural disasters, extreme weather, strikes, lockdowns, government restrictions, or courier disruptions—may occasionally cause delays.
- In the event of such delays, we will make reasonable efforts to keep you informed.